How We Can Help

Several computer servers are being stored inside a secure facility.

Math IT provides an individualized and flexible computing environment for the Department of Mathematics and NetMath program at the University of Illinois at Urbana-Champaign. We collaborate with college-level IT (ATLAS) and campus IT (Technology Services). Please see guide below on who is the appropriate contact for your IT concerns.

All requests for computer or other technology purchases, including software, subscriptions to web applications, and technology accessories must be routed through Math IT.

Contact Tech Services for:

You can submit a ticket to Tech Services through their website or email them directly at consult@illinois.edu.

Contact the Mathematics Department Office for:

Please email math@illinois.edu with any of the following concerns.

  • Xerox photocopier problems (not printer problems)
  • Loanable laser pointers, clickers, travel hubs (with USB, ethernet, HDMI)
  • Departmental mailing list issues

Contact Mathematics IT for:

Please email math-it@illinois.edu for any of the following concerns.

  • IT purchases of all types, including new and replacement computers, tablets and IT accessories, and “Software as a Service”, incl. Matlab, SageMath/CoCalc, Underleaf, etc. Please read the departmental policy regarding IT purchases. The Mathematics Department cannot reimburse for IT purchases that you make by yourself. 
  • Software, including University licensed software, for faculty and staff on university-owned computers. 
  • Software that is available free to authorized users through SelfService+ (for Macs) or the Webstore, including Mathematica.
  • For Overleaf, see item below. 
  • Printer problems in the department (but not problems with the Xerox photocopiers, for which please contact Emily Lange in the main office). Please read the printer policies. 
  • Wired networking issues (but not wifi).
  • Information on campus-approved AI resources. ChatGPT (AI) EDU license are available for purchase from the Webstore. You will need your CFOP (account number) and you need to login and then click on Unit shop, then search for ChatGPT. If you need your CFOP or related account information, then contact the Mathematics Business Office at math-business@illinois.edu. Please review the university's guidelines on best practices and contact genai-support@illinois.edu with any questions or concerns about appropriate use of AI software.
  • High Performance Computing (HPC) and supercomputing resources.
  • Web servers (for research and projects, not for personal web pages), file services, compute servers.
  • Resource accounts, shared mailboxes, shared calendars, and email aliases.

 

Overleaf

Overleaf can be purchased by faculty members from the Webstore, using their university funds. Login and click on Unit shop and then search for Overleaf. Please contact the Mathematics Business Office at math-business@illinios.edu if you need your CFOP or related account information.

Note: the Webstore periodically closes the Overleaf purchasing as it restocks licenses. If you get a “product not found” or “product no longer available” message then this is likely why.

Common IT Questions

How do I reset my university password?

Reset your university password by following this link.

How do I install or use the university's Virtual Private Networking (VPN) system?

Please visit Technology Services' Knowledge Base, where you can find articles that answer the most commonly asked questions regarding the university's VPN.

How can I access university wi-fi as a campus visitor?

To access university wifi as a campus visitor, please follow the Guest Wi-Fi Access instructions provided by Technology Services.

A piece of equipment in a classroom is malfunctioning. Who is the point of contact for assistance?

Any issues with equipment in these classrooms should be reported to the Technology Services office, via phone at (217) 244-7000, or by e-mail at consult@illinois.edu. More information about technology enhanced classrooms in Altgeld Hall, including training registration, is available at https://answers.uillinois.edu/57129.

Can't find what you're looking for?

Please email math-it@illinois.edu for assistance.