IT Services & Updates

How We Can Help

Math IT provides an individualized and flexible computing environment for the Department of Mathematics and NetMath program at the University of Illinois at Urbana-Champaign. We are independent of other IT units on campus, and we collaborate with college-level IT (ATLAS) and campus IT (Technology Services). Resolution of all IT issues in the department begins with and is guided by us.

Contact us with requests for computer purchases or other technology purchases, including technology accessories. 

For any and all IT-related inquiries, please reach out to math-it@illinois.edu.

 

Important Notices

Do Not Upgrade to macOS Ventura

10/20/22

Apple is planning to release macOS Ventura this coming Monday, October 24, 2022. Please do NOT upgrade to macOS Ventura (macOS 13.0.0).

MacOS Ventura (macOS 13.0.0) contains many new features and changes to how macOS works. We have not tested University software, like LaTeX or Mathematica, or printer drivers against macOS Ventura and cannot ensure compatibility. For example, macOS Monterey (12.x.x) was the last major release and it introduced a bug that caused printing problems for LaTeX documents.

MacOS Big Sur (macOS 11.x.x) and macOS Monterey (macOS 12.x.x) are still supported by Apple, UIUC, and Math IT. Please continue to use those versions of macOS in the short term.

When macOS Ventura (macOS 13.0.0) shows as an upgrade, please refrain from updating. Once we have some time to test apps and printers with macOS Ventura, we will issue a follow up notification letting you know when it's safe to upgrade.

Beware of Phishing Scams

posted 10/03/22

Math IT has become aware of Tutoring Overpayment Scam being emailed to the Math department. Tutoring Overpayment Scams are a type of Phishing scam. "Essentially, someone posing as a customer overpays the tutor with a fraudulent check and then asks to be refunded the ‘extra' payment. Scammers target students and tutors with email, texts, and other communications, often in response to ads posted on message boards and websites where people seek or offer tutoring. Some scammers have been known to contact professors seeking tutor referrals for their students." (https://safecomputing.umich.edu/be-aware/scams/tutoring-overpayment).
 
DO NOT respond, click links, or open attachments from these emails. The best course of action is to delete the email. If you receive email requests that are suspicious, or “just do not look right” please email Math IT (math-it@illinois.edu) and report-spam@illinois.edu. We can evaluate the message and determine if it is legitimate.
 
There are additional resources on phishing emails at the following:
 
1. How to report a Phishing Scam: https://answers.uillinois.edu/illinois/50007.
 
2. Scam Safety for International students and scholars: https://isss.illinois.edu/resources/scam_safety.html.
 
 
4. UI Cybersecurity Training and Awareness: https://cybersecurity.uillinois.edu/Training.

 

Two-Factor Authentication (2FA)

Posted 8/16/22

Technology Services made changes to the underlying Two-Factor Authentication (2FA) system for most campus services this past Saturday (August 13, 2022). Due to this change you will now need to re-login into systems that use these services.
 
Some of these services are UI email (both email clients, like Mail.app and Outlook—including the version of Outlook you would access in your internet browser), Skype for Business, and web based logins like Box and Canvas.
 
When you try to use these services, you will be prompted to authenticate or re-authenticate using the new 2FA. Authenticate as you normally do, but make sure to enter your full email address, not simply your NetID (ex. "uiemployee@illinois.edu," not "uiemployee.") In addition, watch for the authentication method. If you have more than one 2FA method set up, it will not necessarily use the method you have "favorited." If the Authentication page seems to be frozen, click "Other options" to see all 2FA methods available. You can choose your preferred method to continue. 
 
Once you successfully authenticate, you will be prompted to "Trust this browser?" Click "Yes, trust browser" even if you are not attempting to access a given service through your internet browser. Selecting "Yes, trust this browser" will prompt the 2FA system remember your login information for 24 hours.
 
For other questions, please see Technology Services' help article about this change at https://answers.uillinois.edu/illinois/page.php?id=120603.

 

Server Maintenance Schedule

Math and ATLAS have partnered to create the following server maintenance schedule. This schedule is for servers that Math own and the ATLAS servers that Math users utilize.

During the maintenance window, expect degraded performance when trying to access and use math servers.

  • Monday, Dec. 5, 2022, 8–9 AM
  • Tuesday, Jan. 10, 2023, 8–9 AM
  • Tuesday, Feb. 7, 2023, 8–9 AM
  • Wednesday, Mar. 1, 2023, 8–9 AM
  • Monday, Apr. 3, 2023, 8–9 AM
  • Wednesday, May 3, 2023, 8–9 AM

 

Get Answers to Your Questions
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Please email math-it@illinois.edu for assistance.